Refund Policy for Digital Products
Thank you for purchasing a digital product from our company. We hope that you are satisfied with your purchase. However, we understand that there may be instances where you may want a refund for your purchase. In such cases, please review the following refund policy to see if you are eligible for a refund.
Eligibility for Refunds
- If you have not downloaded the digital product, you are eligible for a full refund.
- If you have downloaded the digital product, but it is not as described on our website or is defective, you are eligible for a full refund.
- If you have changed your mind about the purchase and the digital product has not been downloaded, you may be eligible for a partial refund at our discretion.
Process for Obtaining a Refund
To request a refund, please contact us via email at firstname.lastname@example.org with the following information:
- Your name
- Your email address
- Your order number
- The reason for your refund request
Refunds will be processed within 7 business days of receiving your request. Please note that the original purchase price will be refunded, but any applicable fees (such as transaction fees) will not be refunded.
Exceptions to the Refund Policy
- We do not offer refunds for digital products that have been downloaded, except in the case where the product is defective or not as described on our website.
- We do not offer refunds for digital products that are purchased during a sale or at a discounted price, except in the case where the product is defective or not as described on our website.
- We reserve the right to refuse a refund request if we determine that the request is fraudulent or abuse of our refund policy.
If you have any questions about our refund policy or need further assistance, please don't hesitate to contact us at email@example.com.